We focus on the new generation of "web-based" airlines, often referred to as Low Cost or Budget Airlines. Although our definition is broader, the airlines we offer to compare and book must comply to the following criteria:

• Web-fares based on one-way flights (point-to-point) and therefore not automatically return fares;
• One service class;
• Online bookable via the Internet;
• Paperless tickets ("e-ticketing": the reservation is confirmed via email with a booking reference number / booking code);
• Acceptance of Credit / Debit Cards (at least Visa, MasterCard and American Express) as payment method;

We currently offer over 65 Low Cost airlines, mainly European, and are expanding to the Middle East, Asian, Pacific and American regions. We automatically add new routes, destinations and low cost airlines that meet the above criteria. We are therefore constantly up-to-date with our offer.

All flights & destinations operated by Low Cost carriers from and to your chosen Area/Country. We show you all the available flights that meet your search criteria from the lowest total price for all passengers to the most expensive. We automatically update our system by adding all new routes and airlines and removing all those that are no longer operated.

After you have made your selection(s), you will be presented on the next page (the booking page) the flight(s) of your choice with the total cost for all passengers together with the name(s) of the airline(s) and corresponding flight number(s).

Traditional or so called "full-service" airlines, do not (yet) offer all their fares either on the web or based on one-way flights. Their promotional fares are offered irregularly and are mainly based on roundtrips, often with (too many) specific booking conditions making it therefore difficult to include to our neutral price-comparing model. However, it would seem that these airlines are gradually changing their pricing policy and structure in order to compete with the so called low cost airlines. Consequently, any such airline that meets the criteria of the Budget airlines will be automatically added to our system. For instance, some routes operated by Aer Lingus have already been added.

Yes you can. On our homepage, you will be able to find the options for Car rental and Hotels&Hostels. Under Hotels&Hostels, you will be able to find a variety of online reservation systems offering the choice of different accommodation types and price levels. More suppliers will be added shortly enabling you to have an even wider choice ranging from City Hotels, Design Hotels, Apartments, villas to Bed Breakfast and Campsites.

When clicking on Car rental, you will be directed to our Car Rental Partners. You also will shortly find offers on Taxi's, Airport Transfers and parking facilities. Please be aware that bookings made with our partners are submitted to the terms and conditions of that specific partner and as such cannot in any way be related to those of Wegolo. Booking our partners'products and services should be seen as an independent agreement and not a package for which Wegolo denies any liability with regard to their delivery and/or quality.

All the information about your reservation is stored in the airline(s) database(s) and generates a personal reference number when confirmed. Once your booking is confirmed, you receive a confirmation email from the airline stating the flight details and reference number(s). It is therefore important that you fill-in a valid email-address. Double check the details of your reservation and print this confirmation to allow you to check-in at the airport (e-ticket). When checking in at the airport, you will be required to present this e-ticket together with a valid passport. Furthermore, some airlines make it compulsory to check-in online beforehand and require that you print your boarding pass to be presented at the airport. The advantages of e-tickets are among others that

• they cannot be lost or forgotten;
• these tickets are not submitted to extra issuing, delivering or collecting costs.

Note: e-tickets are not either exchangeable or transferable between any passengers, Low Cost airlines or traditional airlines.

Instead of using a particular airport, our model takes a city as search criterion. This gives more flexibility and offers you a larger choice of travel possibilities in terms of prices and schedules. Example: The airport of the cities of Girona and Reus are used by several low cost airlines as destination Barcelona. When you search for a flight to Barcelona, we will also show you Girona and Reus as additional alternatives for Barcelona.

Our product focuses on the so-called Low Cost airlines. 90% of them only offer direct routes between 2 airports either "domestic" (e.g. within the UK) or within Europe or within a specific international region. But very few operate on intercontinental routes. We are constantly adding more airlines and flight routes in various parts of the world, where the Low Cost Airline-concept is introduced. You already can find some destinations within the Middle East, India, and the Far East, Australia and South America. However, it may happen that the destination you are searching is not (yet) offered by any Low Cost airline from the country/region you are travelling from. We only show the routes which are available from the selected departure city or region.

We chose the concept of departure regions because many Low Cost airlines operate from less known regional airports. These departure regions usually follow international borders to which we add the border area of the neighbouring country/ region. This provides more options to travel from and to a certain region, enabling you to choose from different fares from several departure cities. We will therefore show you not only the searched destination, but also some other cities located within its vicinity, even if located in a different country, just across the border. This can be useful in making your final choice, as there are substantial differences in ticket prices between the Low Cost airlines and regions. Important: Bear in mind that, depending on your nationality, you may require an entry visa for the arrival country you have selected.

You can book multiple destinations tickets by booking each flight separately as a single ticket, consequently creating your own "Low Cost Airpass". This way you can travel e.g. from Amsterdam to London, from London to Rome, from Rome to Madrid, from Madrid to Brussels, etc. Beware of the following when arriving on long haul or intercontinental flights and flying further with a low cost flight:

• Check the airport of arrival against the airport of departure: some airports have nearly the same name but a different airport code which means a different location. You should consequently allow enough transfer time from one airport to the other.
• Allow sufficient connecting time between flights with regular airlines and low cost airlines since luggage cannot be forwarded from one airline to another and need to be collected first and then checked-in again.
• When flying a route by connecting two low cost flights, please be aware that you again have to collect your luggage upon arrival in order to check it in again for your next flight, even if both flights are with the same airline. You should therefore allow enough time between both flights.

In spite of the new regulations introduced by the European Union, to protect consumers from misleading advertising, some Low Cost airlines still advertise with so-called "promotional" or "as from" prices, mostly based on a single trip and excluding all inevitable additional taxes and extra costs. These additional fees and hidden costs vary per airline, and are only presented at the end of their booking process on their individual website(s). That's why our system presents you, the possibility to compare "all-in" prices already on the result/selection page in one overview. There you can see the airline fare, the price including taxes and also the possibility to compare prices including 1 baggage item, just by marking the checkbox "Compare prices incl 1 baggage item per adult and child passenger". When booking on our site, the handling fee applied by Wegolo is shown separately. In case you do not have access to the free-of-charge payment option that is offered on our website, a possible credit card cost will need to be added separately.

The particularity of our system is to show you not only the searched destination, but also other cities located within its vicinity, even if located in a different country, just across the border. This will enable you to choose from more travel options, adapt your schedule accordingly and make substantial savings. Indeed fares can be very different from one Low Cost airline to another and from one country/region to another. Important: Bear in mind that, depending on your nationality, you may require an entry visa for your selected destination/country of arrival.

Since Low Cost airlines do not offer standard cancellation policies and usually do not refund customers in case of cancellation of their reservation(s), it seemed necessary to give our customers the opportunity to add a cancellation insurance to their booking. In cooperation with our insurance partner, a specialist in travel related insurance products, we offer a special cancellation insurance, which under specific circumstances is covering these high cancellation costs.

• Online during booking
  During the bookingprocess you can take out a cancellation insurance by selecting the option cancellation insurance, which you can find on the bookingpage.
• After booking
  If you do not take out a cancellation insurance during the booking process, the insurance can also be taken out later on via our support team. This can be done by email and you will need to mention you reservation number. Please pay attention that the insurance needs to be taken out within 7 days after making the booking. If you want to take out the cancellation insurance later on restrictive conditions apply.

It is not possible to cancel a cancellation insurance. The risk that the insurance company takes, starts at the time the insurance is taken out. The company has taken a risk for the insured amount in the period between the start of the insurance and the possible cancellation and asks a compensation for that.

If you cancel in accordance with the conditions of your cancellation policy, the reservation fee and the premium of the cancellation policy will not be refunded. In the case of non-refundable tickets a maximum of 70% of the ticket fare will be refunded. Please download the cancellation policy claim form on our website and send this completed form, together with your travel documents and other supporting evidence per email to serviceteam@wegolo.com. Please note that we are only able to process claims that are completely and correctly filled in and that are sent through by e-mail.
When sending through your form please do not forget to:

• Put in your booking reference as the e-mail subject
• Fill in, sign and attach the cancellation policy claim form
• Scan and attach any supporting evidence

Recent years show that there were a lot of airlines coping with financial problems. To prevent that our costumers lose their money by booking a ticket with an airline that goes bankrupt, we offer the Ticket Insurance. This ensures you that you will get your money back when an airline goes bankrupt, up until 2.000,- EUR per ticket. The Ticket Insurance is valid for all the tickets you have booked with us. Per ticket you will pay a contribution for the insurance and does not depend on age (so also for babies) or the ticket fare. Please note that the insurance has to be taken out within 7 days after booking your ticket.

On Wegolo you can pay all your flight tickets with VISA, Mastercard and American Express. In addition, we also offer direct debit payment methods such as the services of Sofortüberweisung and iDeal. We are also in the process of evaluating and adding more card types and/or payment methods in the future. The payment will be processed by our certified payment system provider. After checking that you have entered the requested data properly, all the details regarding your booking together with the payment details are sent via a secure environment (payment gateway). Upon approval of your payment by the payment gateway system, you will immediately be re-directed to the Wegolo website again and the booking will be done with the appropriate airline/s (please do not interrupt this process!)

Besides the credit card payment methods offered, we also offer direct debit payment methods such as the services of Sofortüberweisung and iDeal. These are payment methods where you can use a regular bank card as long as it is appropriate for internet banking. We are also in the process of adding more card types and/or payment methods in the future.

It is possible to make a reservation with your credit card for somebody else. The passenger data needs to be filled out in the passenger details section and your own data should be entered in the contact and payment details.

To prevent unauthorized access and make sure your data is being handled securely, we use the latest and most common Internet protection methods and technologies. To protect your private details during the booking process we use a Secure Socket Layer (SSL), a protection system for the internet. With this system the data transfer between you, our site and the appropriate suppliers is encoded. With this system the data transfer is encoded and remains secure. This information, including your payment details, is inaccessible to others. You will be able to know whether a page is protected when you see a padlock icon on the bottom of your screen. Most browsers support SSL, if you are not sure if your browser support SSL, check your browser details with your Internet Service Provider.

We acknowledge the importance in protecting your personal data and only transfer this data to the suppliers in order to realize your booking(s).We will not sell or use this information for other purposes than for the payments as described above. Wegolo may use a mailing list, to which customers can subscribe on our websites. We will not send unwanted e-mail (spam). Unsubscribing to our mailing list is possible at any given time. Wegolo does not have any control of the airlines data protection policies. Please get relevant information by contacting the respective airline(s).

In case you have booked flights to or from destinations using a currency other than the one applicable for the selected Area/Country of departure, minor exchange rate fluctuations may occur in the presentation of the "all-in" fares, due to the current currency exchange rate. We update the exchange rates on a daily basis and use the latest applicable exchange rates at the time of your booking. Due to fluctuations in exchange rates, the final amount ultimately charged to your credit card may slightly differ from the amount showed at the time of your booking. Please note that all amounts charged from your credit card or bank account will be in EUR.

On the page for flights found, we will show you all outbound and (underneath) all return flights. You first select your outbound flight and then the return of your choice. If the flight search gives no results or just a partial result, please try again with other departure dates or cities. To allow you to choose the most convenient schedule and fare, the return may be operated by two different airlines. Please double check your selection carefully for both your departure and your arrival city/airport. If you wish to fly back from a different location or even country, please book your ticket as two single tickets. Book creative: For a so-called "Fly & Drive" you can e.g. fly to Barcelona and return from Malaga, in which you and rent a car to travel between Barcelona and Malaga.

Our products are specifically designed as a user friendly "self-service" search, compare and book engine. Apart from our website service, we can unfortunately not offer any additional booking services. It is not possible to make bookings over the phone or to make "travel package" bookings. For groups of more than 9 passengers, or passengers with specific needs or individual care, we recommend you to contact the airlines directly.

The "NOT CONFIRMED" message on the confirmation page i.e. e-mail, were where you should find a reservation code (e-ticket) assigned by the airline, can mean e.g. the following:

• the airline's response time to confirm your booking took too long;
• the credit card was rejected (error message);
• a technical problem occurred with the connection to the airline's system;
• the airlines airline's reservation system is temporarily unavailable;
• the seat(s) for the selected fare is /are no longer available;
• the seat(s) is no longer available at all (or the flight is full?).

Consequently, your booking, or a part of it (in one direction), was not confirmed and no payment took place for the unconfirmed flight. You consequently will have to rebook the non-confirmed flight. Important! In such cases, our Service Team informs the customer(s via e-mail about a) the problem which occurred, b) the actions that were taken (if possible) and c) the steps that need to be followed by the customer.

The "PENDING" message on the confirmation page i.e. e-mail, where you should find a reservation code (e-ticket) assigned by the airline, can mean e.g. the following:

• the airline's response time to confirm your booking took too long;
• the credit card was rejected (error message);
• a technical problem occurred with the connection to the airline's system;
• the airline's reservation system is temporarily unavailable;
• the seat(s) for the selected fare is /are no longer available;
• the seat(s) is / are no longer available at all (or the flight is full?).

In contrast to "NOT CONFIRMED", we do not know the actual status of your booking at this moment. In such cases, our Service Team informs the customers via e-mail about a) the problem which occurred, b) the actions that were taken (if possible) and c) the steps that need to be followed by the customer. Important! We advise the customer in this case not to try to re-book any flight before the actual booking status has been established and is known.

Depending on the low cost airline, you can either make the required changes directly online with the airline's website, or call their Customer centre that will amend your reservation accordingly. Changes most commonly accepted are changes in passenger name, schedules and destinations. Be aware that these changes, if approved by the airline, are usually not free of charge. On the email confirmation you received from Wegolo you can find the contact details needed to contact the airline (s) as well as the login details required to retrieve your booking on the airline's website. In order for the airline to process your change, you must have your "reservation number" (e-ticket) at hand as well as your credit card.

With most Low Cost airlines, you can make your reservation up to 6 months ahead of your departure date, which will give you more chance to get the cheapest fares. Please note that flight schedules are season-tied and most airlines introduce their schedules for the winter and summer seasons, roughly 6 months in advance.

• Summer season – 1 April through to 31 September
• Winter season – 1 October through to 31 March

Note: If any schedule changes occur after you made your booking, you will be informed automatically and directly by the airline(s) via the e-mail address you used during your reservation. It is therefore important to fill in a correct email address.

Low Cost airlines use a so-called "fluid-pricing-model". This means the web fares can practically change at any given time and are defined by each airline according to their various business models. For the cheapest fares, the airlines allocate a certain (limited) number of seats. Once they are booked, they move up to the second cheapest fares and so on. As a general rule, the earlier you book, the cheapest fares you can get.

Wegolo offers in the booking process some of the most common extra services that the airlines might offer such as baggage selection and speedboarding. For other extra services such as the possibility for "online check-in", etc., the traveller should contact the particular airline(s) directly. Please keep your booking reference (e-ticket) as well as your credit card at hand when contacting the airline.

In case an airline ceases to operate a specific route or several routes, you will be directly notified by them via the e-mail address you entered during your reservation. You should be offered either an alternative flight(s) or a refund of your ticket. However, since Wegolo does not act as the airlines'representative, we consequently cannot be held responsible for such situations and cannot guarantee the procedure followed by any specific airline. In case of a complete termination of operations (bankruptcy), Wegolo will inform its customers as soon as possible and advise them on the steps to be followed.

Our websites are being maintained regularly and may therefore have been inactive at the time of your search or booking attempt. Apart from a regular maintenance, limited to 10-15 minutes when it occurs, our websites are accessible worldwide 24 hours a day, 7 days a week. If a warning/error page has been displayed, please contact our customer support team as soon as possible in order to find out the status of your reservation before rebooking. The use of older browser versions may cause problems. We use all the latest versions of internet browsers ranging from Internet Explorer, Netscape / Mozilla, Safari, Opera und Chrome. Javascript should be enabled and XmlHttpRequest ("AJAX") techniques are also used. Cookies should be activated. Should you encounter problems with the display of departure regions/cities and/or destinations from our database, you may want to restart the website in a new browser window or refresh the page by choosing the F5 function.

If you are linked back to the booking/order page, one or more fields may have been filled in incorrectly/incompletely. Please check thoroughly the data entered. Error messages are usually displayed in red opposite the failed booking.