General Terms & Conditions
Wegolo is a trade name of Travix Nederland B.V., with its main office located at Piet Heinkade 55, 1019 GM Amsterdam, in the Netherlands (registered in the Netherlands under Registration Number 20042808). Wegolo is a service provider of travel information, products and services accessible to the general public by means of various Wegolo websites. Products i.e. services include flight tickets, car rental, hotel accommodations and travel insurance as well as general travel information.
Listed below are the (general) terms and conditions, notices and privacy policies applicable to the use of these websites. Please read these carefully. In addition, we provide safety recommendations for the use of our services.
Through its various websites, Wegolo offers independent travelers of all kinds the opportunity to conveniently search and book low cost flights and get information and advice on other travel arrangements.
Wegolo mediates on behalf of its customers giving them the opportunity to find and book the low cost flights of their choice through its websites, resulting in an agreement between the customer and the service provider itself. Wegolo is consequently not to be considered as any legal party in the final agreement. Any statements in this respect made hereinafter in these terms and conditions are to be interpreted accordingly.
These terms and conditions are only applicable to services offered and carried out by Wegolo.
All low cost airline tickets are submitted to the terms and conditions of the relevant airline. These are individually stipulated by each airline. Conditions regarding changes or cancellations can be requested directly at the airline concerned.
All other services are submitted to the general terms and conditions of each specific service provider involved. These terms and conditions can be requested directly from the supplier.
Wegolo is not liable in any way for the delivery, the correct execution and/or quality of the services of other suppliers booked through Wegolo. The terms of delivery of the service provider involved shall explicitly apply to these services. These terms can be requested directly from the supplier.
Customers are personally responsible for providing the necessary accurate information that will enable Wegolo to carry out the booking properly. The information requested includes among others the correct name details, address details, Email address, place of residence, date of birth, nationality. Customers are also personally responsible for holding the appropriate valid travel documents (passport, visa, vaccination certificates).
Customers booking on all our websites must be at least 18 years of age. When booking through one of Wegolo’websites, customers are also requested to have read, understood and accepted the applicable terms and conditions.
Personal and non-commercial use limitation
All our websites are for personal and non-commercial use only. Users may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products, or services obtained from any of our websites, including all HTML code, Active X controls and other program codes.
The suppliers’ logos, illustrations, audio and video material, schedules, rates, information and conditions displayed on the websites are the property of the respective airlines, hotel chains, car rental companies, insurance companies, information sources, agents, financial institutions and other companies.
Other products and company names mentioned on the websites are possible trademarks of the respective owners.
The information on these websites is protected by copyright. Therefore, the user is not allowed to distribute, sell, copy or change this information in any way without the written approval of the copyright owner of this information.
Wegolo reserves the right to deny access to information or to remove information from its websites in case the rights of third parties seem to be violated.
The information, software, products, and services published on all our websites may include inaccuracies or typographical errors. The information herein is periodically adapted. Wegolo, its affiliates and/or its respective suppliers may make improvements and/or changes in these websites whenever they see fit.
Wegolo, its partners and/or suppliers do not give any warranty as to the accuracy of the supplied information, software, products and services, including all implicit guarantees and conditions of solvability, appropriateness for specific purposes, immunity and copyright.
Wegolo, its affiliates and/or its respective suppliers make no representations about the suitability of the information, software, products, and services contained on its websites for any purpose. Wegolo shall use reasonable care and skill in carrying out the services contained in its websites. Wegolo, its affiliates and/or its respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. Wegolo shall not be liable for any damages to, or viruses that may infect a customer’s computer equipment or other property on account of his access to or use of these sites or his downloading of any materials, data, text, images, video or audio from this site.
In no event shall Wegolo, its affiliates and/or its suppliers be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising out of or in any way connected with the use of these websites or with the delay or inability to use them, or for any information, software, products, and services obtained through these websitee, or otherwise arising out of the use of these websites, whether based on contract, tort, strict liability or otherwise, even if Wegolo, its affiliates or any of their suppliers has been advised of the possibility of damages.
No unlawful or prohibited use
As a condition for using Wegolo’s websites, users engage themselves not to use these websites for any purpose that is unlawful or prohibited by these terms, conditions, and notices.
Links to sites of Third-Party
Our websites may contain hyperlinks to websites operated by parties other than Wegolo. Such hyperlinks are only provided for your reference and/or convenience. Wegolo does not manage such websites and as such is not responsible for their contents. Wegolo’s inclusion of hyperlinks to such websites does not imply endorsement of any material to be found on such websites and does not imply any association with their operators.
Use of Feedback Forums
When a website contains Feedback Forums, e.g. to share your experiences regarding the products i.e. services of suppliers, the use and possibilities of this website or travel experiences, the user agrees to use this Forum only to send and receive appropriate and relevant messages i.e. information. When using this Forum the user agrees, for example, not to do the following:
- Dishonour, abuse, compromise, threaten or violate other people’s rights (e.g. rights to privacy and publishing) in any way;
- Publish, advertise, announce or distribute obscene, indecent or illegal material i.e. information;
- Advertise or offer products i.e. services, treat or send confidential information, etc.
Users acknowledge that all (Feedback) Forums are public and not private communications. Further, users acknowledge that chats, postings, conferences, and other communications by other users are not endorsed by Wegolo or its affiliates, and such communications shall not be considered reviewed, screened, or approved by Wegolo or its affiliates. Wegolo reserves the right to remove, without notice, any contents of the Forums received from users, including, without limitation, bulletin board postings. Wegolo reserves the right at its sole discretion, to deny access to in any user to its websites or any portion thereof without prior notice.
This agreement is submitted to the laws of the Netherlands. You hereby consent to the exclusive jurisdiction of the Dutch courts in all disputes that may arise out of or relating to the use of Wegolo’s websites.
Modifications of these terms and conditions
Wegolo reserves the right to change the terms, conditions, and notices that apply to all its websites whenever it sees fit.
News letter and spam
Wegolo may use a mailing list, to which customers can subscribe on our websites. We will not send unwanted e-mail (spam). Unsubscribing to our mailing list is possible at any given time.
If required, forms may be used on our websites. With these forms, customers can subscribe to our mailing list or place orders (e.g. reservations, bookings). When using purchase order forms, your IP-number is registered to help prevent credit card fraud and hoax bookings. A customer’s email address is only requested for contacting purposes. For bookings, however, we are requested to pass various personal data on to the companies providing the product(s) i.e. service(s).
Wegolo will collect and save necessary customer data such as names, addresses, telephone numbers, e-mail addresses and passenger data and will forward this data to the respective service provider only in order to be able to make a booking or reservation. All customer data saved by Wegolo will be protected against unlawful access according to the latest standards and the best of knowledge and conscience. The credit card and account information provided by the customer will only be used for the sake of making a booking or reservation. This data is neither collected nor saved by Wegolo. The credit card and account information of customers is only collected and used by our certified payment system provider in a secure environment for the one-time payment process in connection with a booking or reservation. Wegolo has thereby no access to these information.
Wegolo will collect and save the names, addresses, credit card numbers and other personal data from customers using our websites only when they first have registered to a Wegolo website. Apart from enabling future transactions to be processed faster and giving access to extra functionalities, customers will also be kept up-to-date with the latest special offers and may be offered discounts. Of course, all this information is saved in a secured area.
The credit card information supplied by customers will be used to check the card’s validity and process the payment to Wegolo for the product(s) i.e. service(s) requested.
Wegolo has no right to sell, rent, trade or share any personal data, which were stored when registering on one of its websites or use the customers’ personal data in any other way without the customers’ explicit and prior approval.
- What is a cookie?
A cookie is a small piece of data sent from a website. This piece of data will be stored in your web browser while you are browsing the website. When you browse the same website in the future, the data stored in the cookie can be retrieved by the website to obtain information of your previous activity. Every company or website can insert cookies and so does Wegolo.
- What are cookies used for?
- How to sign off cookies?
At most browsers you find instructions to adjust your account under the button "Help" in the toolbar.
To prevent unauthorized access, ensure data integrity and guarantee the proper use of all information, Wegolo uses the latest internet security methods and technologies.
Credit Card Information
Customers’ credit card data will be used by Wegolo to process the payment of the requested product(s) i.e. service(s)
After payment is accepted and processed, customers will receive an e-mail confirmation from both the supplier(s) and Wegolo containing the payment details.
Online payments are processed in a secured environment (using Secure Socket Layer technique), encrypting the data in such a manner that any third party will find it impossible to decode. For further questions regarding this privacy statement or about our websites, please contact Wegolo via email.
When registering as a customer on the Wegolo websites during the booking process, the user can retrieve booking details of any bookings made up to 12 months back in time under “My bookings”. Registered users can access the “My Booking” section of the website and change or if so desired also remove their stored personal data.
Terms and notices
The agreement is final once it has been confirmed by the client on the website and the client has received a confirmation by email. Should the client not receive an email within 24 hours after confirming a reservation on the website, clients should contact Wegolo via email.
Customers using one of our websites do not have an agreement with Wegolo for the supply of products i.e. services. The relationship, and thus the final agreement, is solely and directly between the supplier(s) of the product(s), e.g. airline(s), and the customer.
Return flight bookings
In order to guarantee the lowest possible price, return flights (roundtrips) might be booked as two separate, individual one-way flights. Although Wegolo’s applications strive to successfully book all flights / flight segments, there is always the risk of a partial confirmation, in which case Wegolo will advise the customer on actions that might be taken to correct the situation.
Depending on the low cost airline, you can either make the required changes directly online with the airline's website, or call their Customer Service Centre that will amend your reservation accordingly. Be aware that these changes, if approved by the airline, are usually not free of charge and fees can be up to 100% of the original ticket price (see Cancellations/Refunds). In some cases, the costs can be even higher than the original ticket price if the previously booked fare is no longer available. The administrative costs Wegolo.com calculates to perform the requested modifications are for your account. The handling fee for treating a cancellation and / or modification by Wegolo.com is €50 per flight. On the email confirmation you received from Wegolo you can find the contact details needed to contact the airline (s) as well as the login details required to retrieve your booking on the airline's website.
In order for the airline to process your change, you must have your "reservation number" (e-ticket) at hand as well as your credit card.
In case of cancellation, the ticket is non-refundable.
Passengers must be able to present valid travel documents (ID, driver’s license, passport, visa). It is also the passenger’s responsibility, and not anyone else’s, to obtain the entry documents required by local authorities of the destination. The amount paid for the products i.e. services booked through Wegolo is not refundable in case of non compliance to the above.
Fares and payment
The price of a ticket is composed of several components. Wegolo levies a handling fee for every confirmed low cost flight booked through its websites. On the booking page, customers can find a complete summary of the costs per ticket, including insurance if purchased and the delivery/credit card/ fees where applicable.
Wegolo reserves the right to reject payment through a once only authorisation and to agree with the client upon another form of payment. For any type of payment method, Wegolo may request additional information, such as a copy of the passport or a copy of both sides of the credit card. If the customer does not comply with this request, Wegolo will not proceed with the reservation requested by the customer.
Prices on the website are shown in the currency of the customer’s choice. The rates displayed on the websites are consequently the result of a foreign currency exchange based on the exchange rate at the time of the search. The amount eventually charged to a customer’s credit card may differ, depending on the exchange rate used at the time of the debit itself. This difference should however not 3% of the fare displayed on the websites exceeds.
The currency used for payments to Wegolo however will always be Euro (EUR).
Last but not least
Wegolo advises its clients to always print or copy all transaction data as well as the (general) terms and conditions of each supplier(s) used, and to save these in an easily accessible folder.
Wegolo – Imprint
Wegolo (a trade name of Travix Nederland B.V.)
Piet Heinkade 55
1019 GM Amsterdam
Registration Number: NL 20042808
VAT Number: NL 005931022 B01
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